Terms & Conditions

BOOKING TERMS

River Drive Motel is self-contained, and does not have a concierge or front-of-house desk. Prior to arrival, guests will be emailed or texted a code to access their room. Rooms are cleaned after guests vacate not during their stay unless by prior arrangement. An extra fee will be incurred for additional room cleaning.

River Drive Motel is a family friendly, boutique accommodation, with some shared facilities.

Guests are welcome to use all in-house amenities, however management reserves the right to recuperate any costs associated with significant damage to property or theft of in-room amenities.

We have a 2 night minimum stay on all our rooms.

At the time of booking, 50% of the booking price will be charged to the guest. Seven days prior to your stay, the remaining 50% will be charged.

On Check out we will charge you for your mini bar purchases and any in room extras, or damages.

Any guests found to be disrespectful of neighbours or the property will be vacated instantly, with no refund. Damage charges will be charged to the guest.

River Drive Motel reserves the right to refuse or revoke any bookings that are deemed to be unsuitable for the premises.

CHECK-IN / CHECK-OUT

Check-in is from 3pm
Check-out is by 10am

River Drive Motel does not have a concierge or front-of-house desk, so late check-ins do not require any notice. Late check-outs will incur an extra fee.

CANCELLATION POLICY

Reservations must be cancelled 14-days prior to arrival to avoid penalty.

A full refund will be offered to cancelled trips more than 14 days prior to arrival, minus $50 administration fee, unless bookings are changed to another date within 6 months.

Cancellations or date changes within 7-14 days of arrival will forfeit 50% deposit unless bookings are changed to another date within 6 months.

Cancellations within 7 days of arrival will be charged the total booking value. This fee is not transferable.

No shows will be charged the total booking value.

BOOKING AMENDMENTS

Guests are able to amend their booking, however rates may fluctuate and booking dates that are adjusted will absorb the most current rate available on the day of the amendment. Booking amendments are subject to the cancellation policy and fees may be incurred if amendments are made within 14 days or arrival.

EARLY DEPARTURES

Guests who depart early will be charged the full booking fee. No refunds will be granted for early departures.

PAYMENT TERMS

All bookings will be processed in AUD. 50% instalment to be paid at the time of booking with the remaining 50% to be paid 7 days prior to your stay. We are unable to process payments at check-in.

Foreign transaction fees may apply. Failure to provide full pre-payment will result in cancellation of your reservation unless discussed and agreed by management.

OCCUPANCY, USAGE + EVENTS

All guests must be registered and accepted by management prior to arrival. If guests are not registered, this will result in a cancellation of the booking with no refund. Guests are not allowed to throw parties or functions. Charges for additional guests will be debited directly from the provided credit card. Guests cannot exceed the occupancy limits as set out in their booking.

River Drive Motel should be used for private accommodation bookings only. Any commercial use must be approved by management prior to arrival.

River Drive Motel does not allow any events to be hosted in our rooms.

PHOTOGRAPHY POLICY

Any photography of our space for commercial, film or marketing use will need to align with the River Drive Motel brand and be approved by management. Additional fees may apply.

Any guests deemed to use the property inappropriately or not inline with our T+C’s will be vacated and charged a fee for any rectification costs incurred.

ALCOHOL POLICY

As specified in our liquor licence, guests are allowed to consume alcohol on the shared lawns between 11am - 11pm. Any guest found to be drinking outside those times will incur a fine. Guests are welcome to bring their own alcohol to the property, however this must be consumed in accordance with our liquor licence.

Alcohol will be confiscated from any guest not consuming responsibly. Guests who are not respecting the property or guests in relation to alcohol consumption will be asked to vacate and not given a refund.

SMOKING

River Drive Motel is completely smoke-free. There is absolutely no smoking allowed at River Drive Motel, outside or inside. The River Drive Motel lawns are a family friendly shared space so smokers must leave the premises if they wish to smoke. Any evidence of smoking will incur a cleaning fee of up to $500.

PETS

Sorry, no pets are allowed at River Drive Motel.

NOISE

Please be conscious of other guests and our neighbours. Noise should be kept within reasonable limits.

CLEANING

Although each room will be cleaned after check out, occupants must respect the property, and leave it in a reasonable condition after use. If the rooms are left in an unreasonable condition, additional cleaning fees may be applied.

Shared facilities must be left in the same condition they were found in. Please clean after use.

Mid-stay cleans and linen changes are available on request but will incur an additional charge.

DAMAGE & THEFT

It is the responsibility of guests to respect and look after the property during their stay. Any breakages, damage or loss to property or assets must be reported to management. Cost incurred to damaged or lost items will be on-charged or deducted from the security deposit.

SECURITY AND EVICTION POLICY

River Drive Motel reserves the right to enter any guest room in the best interest of security and/or safety of guests and employees. River Drive Motel may evict a guest without warning or refund due to demonstration of, but not limited to the following; Intoxication, antisocial behaviour, physical or verbal abuse to staff and other guests, wilful damage to the room, hotel and its contents, excessive noise, ignoring the advice or requests of River Drive Motel staff, smoking in the motel, or exceeding the maximum number of guests in the room at any time.

PLEASE NOTE

It is the guests responsibility to operate all facilities responsibly. Adult supervision of children is needed at all times, including in the unfenced children's playing area and around the BBQ and open fires.

Please take care, and be respectful of River Drive Motel. This is a hand crafted space, that has been diligently designed to create happy and joyous memories.

DISCLAIMER

When booking it is acknowledged and agreed by the guest that River Drive Motel will not be held responsible nor liable for:

INDEMNITY

You, the guest, indemnify the agency against any liability which may attach to the agency as a result of damage, injury or loss being personal or proprietary suffered by any person where damage, injury or loss has been contributed to or caused by any act or occasion of the tenant or his/her visitor.
Management reserves the right to update these Terms and Conditions when required at their discretion.

Management reserves the right to update these Terms and Conditions when required at their discretion.