Privacy Policy

River Drive Motel Pty Ltd (ABN: 36 652 600 738) (River Drive Motel, RDM, us or we) operate and manage River Drive Motel in Tarwin Lower. The following Privacy Policy outlines how we manage the collection, storage, use and disclosure of personal data.

Rive Drive Motel must collect personal data in order to provide services and complete bookings. We will only collect information that has been provided to us by the guest.

By accessing and using our website, accommodation, services and products you agree to this Privacy Policy.

WHAT WE COLLECT

River Drive Motel may collect and store the following personal data items:
The personal details submitted in the booking process including;

names, address, e-mail address, business address and phone number, and any other personal details that guests choose to submit during the booking process.
Payment details that are required for recording and processing reservations and extras.
Personal data about other guests included on the bookings

Please note, River Drive Motel works with Preno HQ to help manage bookings. We refer guests to their privacy policy for further information on personal data management.

ANALYTICS & ADVERTISING
Google Analytics: We use Google Analytics to analyze the use of our website. Google Analytics collects information such as how often users visit the website, what pages they visit, and what other sites they used prior to coming to our website. We use the information we get from Google Analytics only to improve our website. Google Analytics collects only the IP address assigned to you on the date you visit our website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Facebook Pixel: We use Facebook Pixel to measure the effectiveness of our advertising by understanding the actions people take on our website. This allows us to ensure our ads are shown to the right people. The data collected is anonymous to us, but is stored and processed by Facebook.

ACCESS & DISCLOSURE
River Drive Motel will only disclose personal information after seeking guests consent, or if required to by law. Guests are able to request access to their own personal information, however it may be required by law for River Drive Motel to retain personal information about guests. Any requests to destroy personal information will be assessed on a case by case basis. River Drive Motel will not share personal information with third parties who are not associated with the service delivery, or send personal information overseas unless required by law.

SECURITY
We take all reasonable steps to ensure personal information is safeguarded from loss, unauthorised access, misuse and disclosure. Personal information is destroyed when it is no longer required.